Service Refund Policy

ELARA VIRTUAL (PTY) LTD

Elara Virtual (Pty) Ltd Last Updated: December 2025

1. What are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit our website. They help us recognise your device and store information about your preferences or past actions to provide a better user experience.

2. How We Use Cookies

Elara Virtual uses cookies to:

  • Ensure the website functions correctly.

  • Understand how you interact with our content (analytics).

  • Remember your preferences (e.g. language or region).

  • Improve our systems management and automation service offerings.

3. Categories of Cookies We Use

A. Essential Cookies (Strictly Necessary)

These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas or use billing services. The website cannot function properly without these.

B. Analytical/Performance Cookies

These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works (e.g. ensuring you find what you are looking for easily).

  • Example: Google Analytics.

C. Functionality Cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

D. Targeting/Marketing Cookies

These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and any advertising displayed on it more relevant to your interests.

4. Consent and Control

Under POPIA and GDPR, we require your consent to use non-essential cookies.

  • When you first visit our site, a “Cookie Banner” will appear.

  • You can choose to “Accept All”, “Reject All”, or “Manage Settings”.

  • You can also change your browser settings to block cookies entirely; however, this may limit your ability to use certain features of our site.

5. Third-Party Cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These are likely to be analytical/performance cookies or targeting cookies.

6. Data Retention

The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie.

  • Session cookies are deleted when you close your browser.

  • Persistent cookies remain on your device until they expire or you delete them.

7. Contact Information

If you have any questions about our use of cookies, please contact our Information Officer at:

Email: hello@elaravirtual.com

Website: www.elaravirtual.com

This policy is intended to be read in conjunction with our Privacy Policy.